Are you a natural problem solver who thrives in a fast-paced environment? Join our team as a Retail & Commercial Operations Coordinator and play a key role in supporting our retail and vendor operations.

• This full-time, temporary position will work primarily at our head office on Baker Street in beautiful Nelson, BC.

• Festival Site Work: The successful candidates will also be required to work on-site at the festival location near Salmo, BC for about 1 month each July.

• Position Dates: ASAP-Oct. 2, 2026, with an opportunity to extend (to be reviewed post-festival).

The Commercial Coordinator supports the operational success and growth of Shambhala Music Festival’s commercial revenue channels. Acting as a key facilitator, you will coordinate a diverse portfolio of projects, including the year-round e-commerce store, on-site retail stores, and other guest-facing commercial services delivered during the festival.

This role operates across two phases: year-round planning and coordination, and onsite festival execution during the showtime period. Guided by the Commercial Director, you will work closely with internal teams and external partners to ensure that commercial programs are well organized, efficiently delivered, and optimized for both revenue and an exceptional guest experience.

This role plays a key part in delivering the festival’s commercial retail experience, ensuring that merchandise, e-commerce, and guest-facing commercial services operate smoothly and contribute meaningfully to the festival’s overall success.

Roles and Responsibilities:

Retail, E-Commerce and Marketing Coordination

• Product Development: Support with the strategic selection, design and procurement of products, such as merchandise collections.

• Supply Chain Management: Liaise with manufacturers, overseeing the end-to-end logistics of procurement to ensure timely production and quality control.

• Inventory Management: Monitor and manage inventory levels to prevent shortages and overstocking and ensure a balanced, efficient inventory system.

• Promotional Planning: Support in the planning and execution of an annual promotional calendar for the eCommerce website.

• E-Commerce Operations: Coordinate the daily operations of the Shopify store, maintaining product listings, promotions, inventory management, shipping/receiving, and order processing.

• Customer Service: Manage retail-related inquiries via Zendesk, ensuring professional, friendly, and helpful resolutions for our customers.

• Marketing and Communications: Work with the commercial director and marketing team to draft engaging, brand-aligned copy for email communications and product description pages; support the creation of clear briefs to drive engaging promotional activity.

• Sales Insights: Report on the monthly performance of sales across revenue streams.

Onsite Operations Coordination

• Showtime Delivery: Coordinate the setup, staffing, inventory distribution, and daily operations of onsite retail outlets during the festival.

• Team Management: Ensure crew welfare (hydration, breaks, meals) and that all crew sign in/out on the timesheet properly.

• Point of Sale (POS) Coordination: Support the POS tech team to ensure the successful set-up and roll-out of systems across the festival.

• Shuttle Logistics: Act as the primary point of contact for shuttle partners to coordinate schedules and ensure a seamless guest transport experience.

• Health and Safety: Coordinate with the health and safety team to ensure all guidelines are met.

General Support

• Administration: Create, review, and update training manuals, planning documents, contracts, post-event surveys and reports.

• Recruitment Support: Assist in the hiring process for seasonal retail staff by reviewing applications and coordinating follow-up interviews between candidates and senior staff.

• Team Scheduling: Coordinate and manage seasonal team schedules, ensuring optimal staff coverage and efficient workflow across all internal retail points.

• Project Tracking: Manage the commercial project workflow in Basecamp.com to ensure all tasks, briefs, and deadlines stay on track.

• Additional responsibilities may be assigned to support the department's evolving needs.

Qualifications:

• Experience with retail operations, e-commerce platforms, or inventory coordination is an asset.

• Post-secondary education or equivalent experience is an asset.

• Knowledge of financial accounting, budgeting and reporting is an asset.

• Proficiency with Google Workspace and spreadsheet management (Excel or Google Sheets).

• Intermediate spreadsheet skills.

• Experience with Square and Shopify is an asset.

• Familiarity with an office environment.

• Experience with festivals and events is an asset.

• Must have a valid Class 5 Driver's licence with a clean abstract.

• Must be legally eligible to work in Canada and willing to relocate to Nelson, BC.

Attributes and Capabilities:

• Strong administrative skills.

• Proven self-management skills.

• Flexible and able to respond to changes in working conditions.

• Desire to be proactive and create a positive experience for others.

• Excellent organizational and communication skills.

• Strong sense of urgency and problem-solving skills.

• High attention to detail.

• Ability to think on their feet.

• Project management skills, including the ability to multi-task and prioritize.

• Streamline processes and make recommendations to improve efficiencies.

• Reflect the Shambhala spirit through kindness, inclusivity, and a welcoming approach.

The Perks:

At Shambhala, we're not just about the music; we're about creating an incredible experience for our team too. Here's what you can look forward to when you join us in a contract position:

• Team Yoga Classes: Dive into wellness with complimentary yoga sessions for our HQ team in the off-season. Let's embark on a journey together toward enhanced well-being and mindfulness! 🧘‍♀️

• The "20cm Rule": If Whitewater gets at least 20cm of snow overnight, Shambhala HQ staff have the option to take the morning off to enjoy the powder before heading to work. 🎿

• Savoy Hotel Discounts & Bloom Nightclub Shows: Enjoy exclusive discounts on stays at The Savoy Hotel for you and your loved ones! Plus, as part of the Shambhala HQ team, you can attend selected shows at Bloom Nightclub free of charge. 🎟️.

• Casual Dress Code: Embrace your individuality with our flexible dress policy.

• Competitive Salary: We offer a competitive salary that aligns with industry standards.

• Unique and Exciting Work: Joining Shambhala HQ isn't just a job—it's a unique experience! Shambhala HQ staff get an insider's look at the festival, from planning to execution. Dive into the magic of Shambhala firsthand!

Ready to join the team? Submit your resume and cover letter below.

Pay Rate:

$23-26 per hour

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please watch the video below for an inside look at the culture you’ll be joining at Shambhala Music Festival! 🌻