Are you an experienced supervisor who loves building strong teams and delivering excellent customer service? Join us as our Kiosk & Ice Manager and take the lead in managing beverage kiosks and ice sales while helping create an unforgettable festival experience.

This full-time, temporary position works on the festival site near Salmo, BC, starting ASAP until July 28, 2026.

The Kiosk & Ice Manager is responsible for the successful operation of All Beverage Kiosks and Ice Sales. They hire, train, manage, and oversee the Beverage Kiosk & Ice Sales teams to ensure members receive the highest level of customer service possible. Maximizing revenue potential, and eliminating any potential for leakage.

Roles and Responsibilities:

Oversee overall stock levels, manage distribution to outlets, and account for any damaged stock returned.
Maintain a detailed log of all inventory signed out from the reefer pad, including location and time.
Assist with the delivery and restocking of beverages across the site.
Lead, manage, and motivate the Beverage Kiosk & Ice Sales teams to ensure efficiency and high-quality customer service.
Serve as the main liaison between Beverage Kiosks, Ice Sales, and other departments, ensuring clear and timely communication.
Work closely with clerks and cashiers to maintain accurate records and cash handling, providing additional training as needed.
Review end-of-shift reconciliations, investigate discrepancies, and provide insights based on factors such as weather, customer trends, and operational challenges.
Upsell products based on directives from the Sales Director.
Coordinate all Beverage & Ice Sales schedules and notify upper management when additional shift coverage is required.
Develop and implement sales policies and procedures in alignment with Shambhala Music Festival’s mission.
Ensure compliance with all Health and Safety regulations and policies.
Continuously analyze processes to improve efficiency and reduce theft risks.
Review sales trends and provide recommendations for optimizing retail locations, décor, product selection, pricing, and overall sales strategy.
Perform other duties as assigned.

Qualifications:

At least 3 years experience in Retail and Cash Management .
At least 3 years experience Managing a team of 10 or more.
Experience working in office administration or finance as an asset.
Festival experience is an asset.

Attributes & Capabilities:

Team player with strong Leadership qualities and ability to motivate.
Excellent organizational and communication skills.
Flexible and able to respond to changes in working conditions.
Patient in performing repetitive tasks.
Detail oriented.
Comfortable working in small confined spaces as well as outdoors and long hours.
Ability to work in a culturally diverse work space without personal judgments or bias.
Reflect the Shambhala spirit through kindness, inclusivity, and a welcoming approach!

Ready to join the team? Submit your resume and cover letter below.

Pay Rate:

Salary: $4000-$4500 depending on hours& schedule.

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please watch the video below for an inside look at the culture you’ll be joining at Shambhala Music Festival! 🌻